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MA WRS Help
03.27.23 Patch Release Updates

On Monday March 27, 2023 beginning at 10 p.m. until 12:00 a.m. maintenance will be performed on the Commonwealth Workplace Reservation System. During this maintenance period the system will be offline for a period of approximately thirty (30) minutes. For more details, please visit 03.27.23 Patch Release .

  1. MA WRS Help
  2. Workplace Reservation System

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