MA WRS Help
03.27.23 Patch Release Updates

On Monday March 27, 2023 beginning at 10 p.m. until 12:00 a.m. maintenance will be performed on the Commonwealth Workplace Reservation System. During this maintenance period the system will be offline for a period of approximately thirty (30) minutes. For more details, please visit 03.27.23 Patch Release .

Powered by Jira Service Management
{"xsrfToken":"117460fc607e4cc933eeb45b8436ee13896c16f5_lout","branding":{"id":"2","key":"wm","name":"Workplace Reservation System","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#004e7a","headerLinkHoverBGColor":"#004e7a","headerBadgeColor":"#004e7a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/79340463-e54c-4c3c-99c5-19f83482c5f3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMWM2NjU0ZS1mNzQ4LTQ2MTctYTkyYi04ZDM5NWQ2YWIxMDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc5MzQwNDYzLWU1NGMtNGMzYy05OWM1LTE5ZjgzNDgyYzVmMyI6WyJyZWFkIl19LCJleHAiOjE3NTAzMjg2MDgsIm5iZiI6MTc1MDMyODAwOH0.k6RsEauikQO7i47AzmVPvsCacw-M7CqalaW2jfHl1Z8&client=c1c6654e-f748-4617-a92b-8d395d6ab106&mode=fit","logoId":"79340463-e54c-4c3c-99c5-19f83482c5f3","isLogoAvailable":true,"helpCenterTitle":"Welcome to the MA Workplace Reservation System Help Center","sharedPortalName":"MA WRS Help","userInitialAnnouncementHeader":"03.27.23 Patch Release Updates","userInitialAnnouncementMessageWiki":"<p>On Monday March 27, 2023 beginning at 10 p.m. until 12:00 a.m. maintenance will be performed on the Commonwealth Workplace Reservation System. During this maintenance period the system will be offline for a period of approximately thirty (30) minutes. For more details, please visit <a href=\"https://maworkplacereservation.atlassian.net/servicedesk/customer/kb/view/718503937\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">03.27.23 Patch Release </a>.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the MA Workplace Reservation System Help Center","sharedPortalName":"MA WRS Help","announcementHeader":"03.27.23 Patch Release Updates","announcementMessage":"On Monday March 27, 2023 beginning at 10 p.m. until 12:00 a.m. maintenance will be performed on the Commonwealth Workplace Reservation System. During this maintenance period the system will be offline for a period of approximately thirty (30) minutes. For more details, please visit [03.27.23 Patch Release | https://maworkplacereservation.atlassian.net/servicedesk/customer/kb/view/718503937].","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00649b","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b60894cb-c96f-4777-a71e-294302f0c3a9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMWM2NjU0ZS1mNzQ4LTQ2MTctYTkyYi04ZDM5NWQ2YWIxMDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI2MDg5NGNiLWM5NmYtNDc3Ny1hNzFlLTI5NDMwMmYwYzNhOSI6WyJyZWFkIl19LCJleHAiOjE3NTAzMjg2MDgsIm5iZiI6MTc1MDMyODAwOH0.hoV45NEFnGdJwQF6cdJk57SkhzbBletU6Ko4EB6BLbI&client=c1c6654e-f748-4617-a92b-8d395d6ab106&height=300&mode=fit","bannerMediaApiFileId":"b60894cb-c96f-4777-a71e-294302f0c3a9","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"wm","projectId":10000,"serviceDeskId":2,"name":"Workplace Reservation System","description":"<p>Welcome! You can raise a Workplace Reservation System request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"10","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://maworkplacereservation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[3],"key":""},{"id":"9","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://maworkplacereservation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[3],"key":""},{"id":"11","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://maworkplacereservation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[9,10]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"28207879-44b4-3f05-8e2e-fff772520052","appLinkName":"System Confluence","appLinkUrl":"https://maworkforcemanagement.atlassian.net/wiki","spaceKey":"WM","spaceName":"Workforce Management","spaceUrl":"https://maworkforcemanagement.atlassian.net/wiki/spaces/WM","isServer":false},"labels":[],"projectKey":"WM","serviceDeskId":2,"kbLinkDomainURLs":["https://maworkplacereservation.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WM","userLanguageHeader":"03.27.23 Patch Release Updates","userLanguageMessageWiki":"<p>On Monday March 27, 2023 beginning at 10 p.m. until 12:00 a.m. maintenance will be performed on the Commonwealth Workplace Reservation System. During this maintenance period the system will be offline for a period of approximately thirty (30) minutes. For more details, please visit <a href=\"https://maworkplacereservation.atlassian.net/servicedesk/customer/kb/view/718503937\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">03.27.23 Patch Release </a>.</p>","defaultLanguageHeader":"03.27.23 Patch Release Updates","defaultLanguageMessage":"On Monday March 27, 2023 beginning at 10 p.m. until 12:00 a.m. maintenance will be performed on the Commonwealth Workplace Reservation System. During this maintenance period the system will be offline for a period of approximately thirty (30) minutes. For more details, please visit [03.27.23 Patch Release | https://maworkplacereservation.atlassian.net/servicedesk/customer/kb/view/718503937].","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMWM2NjU0ZS1mNzQ4LTQ2MTctYTkyYi04ZDM5NWQ2YWIxMDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAzMjkyMDgsIm5iZiI6MTc1MDMyODAwOH0.rgrIO1blxJugfPn1_vsdgiSv0zj1VwWjNR5B6ILJTUw","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"c1c6654e-f748-4617-a92b-8d395d6ab106","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"331f9982-a7f9-4912-bfaf-5a066cc4ccfa","name":"Patch Releases","categoryUrl":"https://maworkplacereservation.atlassian.net/servicedesk/customer/portal/2/topic/331f9982-a7f9-4912-bfaf-5a066cc4ccfa","createdAt":"1633008159144"},{"id":"5f192ae2-2cf0-4e4e-b537-6c47d02d60fe","name":"Training Guides","categoryUrl":"https://maworkplacereservation.atlassian.net/servicedesk/customer/portal/2/topic/5f192ae2-2cf0-4e4e-b537-6c47d02d60fe","createdAt":"1679688401772"},{"id":"eaa71329-5965-4bb7-916e-60e1fc72ade3","name":"Training Videos","categoryUrl":"https://maworkplacereservation.atlassian.net/servicedesk/customer/portal/2/topic/eaa71329-5965-4bb7-916e-60e1fc72ade3","createdAt":"1679688408679"}]}},"reqCreate":{"id":10,"projectId":10000,"issueType":{"id":"10002","name":"Ask a question"},"form":{"name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","intro":"<p>Have a question? Submit it here.</p>","instructions":"","icon":10549,"iconUrl":"https://maworkplacereservation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question or general request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/10","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/10","calendarParams":{"firstDay":0,"date":"2025-06-19T06:13:28-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"28207879-44b4-3f05-8e2e-fff772520052","appLinkName":"System Confluence","appLinkUrl":"https://maworkforcemanagement.atlassian.net/wiki","spaceKey":"WM","spaceName":"Workforce Management","spaceUrl":"https://maworkforcemanagement.atlassian.net/wiki/spaces/WM","isServer":false},"labels":[],"projectKey":"WM","serviceDeskId":2,"kbLinkDomainURLs":["https://maworkplacereservation.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMWM2NjU0ZS1mNzQ4LTQ2MTctYTkyYi04ZDM5NWQ2YWIxMDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAzMjkyMDgsIm5iZiI6MTc1MDMyODAwOH0.rgrIO1blxJugfPn1_vsdgiSv0zj1VwWjNR5B6ILJTUw","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"c1c6654e-f748-4617-a92b-8d395d6ab106","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=maworkplacereservation","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"117460fc607e4cc933eeb45b8436ee13896c16f5_lout","baseUrl":"https://maworkplacereservation.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://maworkplacereservation.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c1c6654e-f748-4617-a92b-8d395d6ab106","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"ccb84bed983c4c32b4c2c6c1877dd827","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}